How to Request a Refund

If you're not satisfied with your Jobfoto headshots, you can request a refund. There are two moments where you can do this, depending on where you are in the process.

Option 1: During the Preview Stage

After your purchase, we create quick preview headshots from your uploaded selfies. If the previews don't resemble you or don't meet your expectations, you can request a refund directly from the preview screen - before any final headshots are created.

You can also try uploading different selfies with better lighting or shooting angles before requesting a refund.

Option 2: After Final Generation

If you proceeded with final generation and are not happy with your headshots, you can still request a full refund. Refund requirements:

• No downloads: You have not downloaded any headshots in full resolution
• Time limit: Less than 14 days have passed since your purchase

For full details, see our Refund Policy.

How to Request a Refund

The easiest way to request a refund is through the refund form – reachable directly here or via the Feedback tab on the right side of the screen (in the menu on mobile).

If you can't use the refund form, email us at support@jobfoto.ch with the following:

• Your full name
• Your account email address
• The profile or order in question
• A brief explanation of why you're requesting a refund

We review refund requests within 14 days. Approval and processing depend on the payment provider used for your purchase.

Refund Processing

Approved refunds are issued to your original payment method. Depending on your bank or payment provider, the amount may take 5-10 business days to appear in your account.

We cannot redirect refunds to alternative payment methods or accounts.