How to Request a Refund

We aim for every order to deliver at least 2 to 5 professional studio-quality headshots. AI-generated images naturally vary - not every image will be perfect, but you should have enough strong results to choose from.

If your final headshots don't meet this standard, you can request a full refund. We refund your full purchase price to the original payment method.

Refund Eligibility

• No downloads: You have not downloaded any headshots in full resolution
• Time limit: Less than 14 days have passed since your purchase

For full details, see our Refund Policy.

How to Request a Refund

The easiest way to request a refund is through the refund form – reachable directly here or via the Feedback tab on the right side of the screen (in the menu on mobile).

If you can't use the refund form, email us at support@jobfoto.ch with the following:

• Your full name
• Your account email address
• The profile or order in question
• A brief explanation of why you're requesting a refund

We aim to review and respond to all refund requests within 1-2 business days.

Refund Processing

Approved refunds are issued to your original payment method. Depending on your bank or payment provider, the amount may take 5-10 business days to appear in your account.

We cannot redirect refunds to alternative payment methods or accounts.