How to Request a Refund

If you're not satisfied with your Jobfoto headshots, you can request a refund directly from the app. Here's how.

Your Options

Not happy with your results? You have two options:

• Free retry (Professional & Executive plans) - upload new photos and get a complete do-over at no extra cost. You can start this yourself from your profile page. See our free retry guide for details.
• Full refund - we refund your purchase to the original payment method

This page covers the refund process. For retries, see How to Use Your Free Retry.

Refund Eligibility

Make sure your order qualifies:

• You have not downloaded any full-resolution photos
• Less than 14 days have passed since your purchase

For full details, see our Refund Policy.

Step-by-Step Instructions

1. Click the Feedback button on the right side of the screen
2. Select Request Refund
3. Describe why you're requesting a refund
4. Optionally attach screenshots
5. Click Submit Request

What Happens Next

• We review and respond to all requests within 1-2 business days
• Approved refunds are processed to your original payment method within 5-10 business days