How to Request a Refund

We aim for every order to deliver at least 2 to 5 professional studio-quality headshots. AI-generated images naturally vary - not every image will be perfect, but you should have enough strong results to choose from.

If your final headshots don't meet this standard, you can request a full refund. We refund your full purchase price to the original payment method.

Refund Eligibility

• No downloads: You have not downloaded any headshots in full resolution
• Time limit: Less than 14 days have passed since your purchase

For full details, see our Refund Policy.

How to Request a Refund

The easiest way to request a refund is through the refund form – reachable directly here or via the Feedback tab on the right side of the screen (in the menu on mobile).

If you can't use the refund form, email us at [email protected] with the following:

• Your full name
• Your account email address
• The profile or order in question
• A brief explanation of why you're requesting a refund

We aim to review and respond to all refund requests within 1-2 business days.

Refund Processing

Approved refunds are issued to your original payment method. Depending on your bank or payment provider, the amount may take 5-10 business days to appear in your account.

We cannot redirect refunds to alternative payment methods or accounts.