Refund Policy
Last updated: June 23, 2026
We want you to be satisfied with your Jobfoto headshots. This policy explains when and how refunds are possible.
1. How Jobfoto Works
Jobfoto generates your headshots in two stages. After you upload your selfies, we first create a set of free previews so you can see how your headshots will look. If you're happy with the previews, you complete your purchase and we generate your full set of professional headshots.
This two-stage process gives you a chance to evaluate the results early - before your final headshots are created.
2. Refund After Final Generation
We aim for every order to deliver at least 2 to 5 professional studio-quality headshots. AI-generated images naturally vary - not every image will be perfect, but you should have enough strong results to choose from.
If your final headshots don't meet this standard, you can request a full refund. We refund your full purchase price to the original payment method.
Refund requirements:
- No downloads: You have not downloaded any headshots in full resolution
- Time limit: Less than 14 days have passed since your purchase
However, we reserve the right to limit or reject refund requests in cases of repeated or systematic misuse.
3. When Refunds Are Not Available
Downloaded Headshots
Once you download, save, or share any headshots in full resolution, they are considered accepted. These orders are no longer eligible for a refund. Previewing your headshots within the app does not count as a download.
Partial Satisfaction
If you are satisfied with some generated headshots but not all, this does not entitle you to a refund. Some variation in quality is naturally expected with AI-generated images.
Time Limit Exceeded
Refund requests made more than 14 days after purchase cannot be processed.
4. How to Request a Refund
The easiest way to request a refund is through the refund form in the app.
If you can't use the refund form, email us at [email protected] with the following:
- Your full name
- Your account email address
- The profile or order in question
- A brief explanation of why you're requesting a refund
We aim to review and respond to all refund requests within 1-2 business days.
5. Refund Processing
Approved refunds are issued to your original payment method. Depending on your bank or payment provider, the amount may take 5-10 business days to appear in your account.
We cannot redirect refunds to alternative payment methods or accounts.
6. Abuse Prevention
To keep our Service fair for all customers, we reserve the right to reject refund requests and suspend accounts in cases of proven misuse of our refund policy.
7. Contact Information
Responsible for content and operation of this website:
Siegenthaler Informatik
Ackersteinstrasse 11
8049 Zürich
Switzerland
Owner: Loris Siegenthaler
Business type: Sole proprietorship
Company UID: CHE-234.330.548
VAT: Not VAT-liable per Art. 10 Swiss VAT Act
Contact
Email: [email protected]