Refund Policy

1. Our Satisfaction Guarantee

We expect every order to produce at least 2 to 5 professional-quality headshots suitable for business use. AI-generated images naturally vary - not every image will be perfect, but you should have enough strong results to choose from.

2. Your Options

If your results don't meet this standard, you have two options:

• Free retry (Professional & Executive plans): Upload new input photos and we regenerate your headshots at no additional cost. Each Professional and Executive plan includes 1 free retry.
• Full refund: We refund your purchase to the original payment method.

See our step-by-step guide for how to request either option.

3. Eligibility

To be eligible for a refund all of the following conditions must be met:

• No full-resolution downloads: You have not downloaded any full-resolution photos
• Time limit: Less than 14 days have passed since your purchase

4. When Refunds Are Not Available

5. How to Request a Refund

The easiest way to request a refund is through the in-app contact form. See our step-by-step guide for instructions.

If you're unable to use the contact form, you can email us at [email protected] with:

• Your full name
• Your account email address
• The profile or order in question
• A brief explanation of why you're requesting a refund

We aim to review and respond to all refund requests within 1-2 business days.

6. Refund Processing

Approved refunds are processed to your original payment method. Depending on your bank or payment provider, the refund may take 5-10 business days to appear in your account.

We cannot redirect refunds to alternative payment methods or accounts.

7. Abuse Prevention

To keep our service fair for all customers, we reserve the right to reject refund requests and suspend accounts in cases of proven misuse of our refund policy.

8. Contact Information

Jobfoto is operated by Siegenthaler Informatik, owned by Loris Siegenthaler.

Contact: [email protected]