How to Use Your Free Retry

Professional and Executive plans include 1 free retry. If you're not satisfied with your headshots, you can upload new photos and get a complete do-over at no extra cost.

What Is a Free Retry?

A retry lets you start fresh with new input photos. Your AI model is retrained from scratch, and new headshots are generated using your original style selections. It's like getting a brand new photo session - for free.

Who Is Eligible?

• You are on a Professional or Executive plan
• You have not already used your free retry

Basic plans do not include a free retry. If you're on the Basic plan and not happy with your results, you can request a refund instead.

How to Start a Retry

1. Go to your profile page where your headshots are displayed
2. Click the Do-Over button in the profile header
3. Confirm that you want to start a retry
4. Upload new input photos (better photos lead to better results)
5. Your headshots will be regenerated automatically

Tips for Better Results

Since you get one retry, make it count:

• Plain background - stand in front of a white wall or sit on a simple chair, avoid busy or cluttered backgrounds
• Good lighting - too bright is better than too dark, face a window or use a well-lit room
• Keep distance from the camera - hold your phone at arm's length to avoid barrel distortion that warps facial features
• Groom yourself - style your hair, trim or shape your beard, and put on makeup the way you'd like to appear in your headshots
• No sunglasses, hats, or masks - your face should be clearly visible
• Relaxed, neutral expression - a calm, natural look works best, avoid unnatural expressions like a forced smile

See our photo upload guide for more tips.

What Happens to My Old Headshots?

Your previous profile is locked - no further edits or generations are possible, but you can still view and download your existing headshots. A new profile is created for your retry with fresh headshots.

Still Not Happy After Your Retry?

If your retry results still don't meet your expectations, you can request a full refund.