Service Disruption

Jobfoto relies on external AI providers to generate your headshots. Occasionally, these providers experience outages or elevated error rates that temporarily affect generation reliability.

Why Does This Happen?

Headshot generation uses third-party AI infrastructure to run the image models. These services can experience intermittent issues — typically caused by:

• Provider outages — our AI provider may experience service disruptions that affect Jobfoto and other services that rely on them
• Elevated error rates — even without a full outage, providers can return errors for a portion of requests
• High demand — during peak usage the underlying infrastructure may become temporarily overloaded

Are My Credits Safe?

Yes. Credits are automatically refunded whenever a generation fails, regardless of the reason. You will never lose credits due to a service disruption. The failed generation appears in your activity log with a "Failed" status and your credits are returned immediately.

What You Can Do

1. Check live status — visit our status page for real-time service updates and incident history
2. Try again — some edits and generations might still get through during a partial outage. Simply click the Retry button on any failed generation or create a new one
3. Wait 15 minutes — most disruptions are short-lived. If your first retry fails, give it a few minutes before trying again
4. Check back later — if it's still not working, check the status page again in 2-3 hours

When to Contact Support

Reach out to our support team if:

• The issue has persisted for more than a few hours
• Your credits were not refunded after a failed generation