# Service Disruption

> Why headshot generation may temporarily fail and what you can do

- Language: English (en)
- Canonical URL: https://jobfoto.ch/help/troubleshooting/service-disruption
- Last updated: 2026-06-05

Jobfoto relies on external AI providers to generate your headshots. Occasionally, these providers experience outages or elevated error rates that temporarily affect generation reliability.

## Why Does This Happen?

Headshot generation uses third-party AI infrastructure to run the image models. These services can experience intermittent issues — typically caused by:

-   **Provider outages** — our AI provider may experience service disruptions that affect Jobfoto and other services that rely on them
-   **Elevated error rates** — even without a full outage, providers can return errors for a portion of requests
-   **High demand** — during peak usage the underlying infrastructure may become temporarily overloaded

> **Good to know:** These issues mostly originate outside of Jobfoto and are typically resolved by the provider within minutes to a few hours.

## Are My Credits Safe?

Yes. **Credits are automatically refunded** whenever a generation fails, regardless of the reason. You will never lose credits due to a service disruption. The failed generation appears in your activity log with a "Failed" status and your credits are returned immediately.

## What You Can Do

1.  **Check live status** — visit our [status page](https://status.jobfoto.ch) for real-time service updates and incident history
2.  **Try again** — some edits and generations might still get through during a partial outage. Simply click the Retry button on any failed generation or create a new one
3.  **Wait 15 minutes** — most disruptions are short-lived. If your first retry fails, give it a few minutes before trying again
4.  **Check back later** — if it's still not working, check the status page again in 2-3 hours

> **Tip:** If the status page shows an active incident, you usually do not need to contact support. Check the page again later for updates.

## When to Contact Support

Reach out to [our support team](https://jobfoto.ch/support) if:

-   The issue has persisted for more than a few hours
-   Your credits were not refunded after a failed generation