# Generation Failed

> What to do when headshot generation fails and how credits are handled

- Language: English (en)
- Canonical URL: https://jobfoto.ch/help/troubleshooting/generation-failed
- Last updated: 2026-03-02

Headshot generation can occasionally fail. Nothing to worry about — your credits are automatically refunded.

## What Happens When Generation Fails

If a generation fails:

-   **Credits are automatically refunded** — no action needed on your part
-   The failed generation appears in your activity log with a "Failed" status
-   A **Retry** button appears so you can regenerate the same style combination

## What You Can Do

1.  Click the **Retry** button in the activity log to try the same combination again
2.  Or select a new style combination and generate fresh headshots

Most failures are temporary, and the next attempt usually succeeds.

## When to Contact Support

If generation fails repeatedly for the same profile, [contact our support team](https://jobfoto.ch/support).