# How to Request a Refund

> Step-by-step instructions to request a refund for your purchase

- Language: English (en)
- Canonical URL: https://jobfoto.ch/help/account/request-refund
- Last updated: 2026-06-23

If you're not satisfied with your Jobfoto headshots, you can request a refund. There are two moments where you can do this, depending on where you are in the process.

## Option 1: During the Preview Stage

After your purchase, we create quick preview headshots from your uploaded selfies. If the previews don't resemble you or don't meet your expectations, you can request a refund directly from the preview screen - before any final headshots are created.

You can also try uploading different selfies with better lighting or shooting angles before requesting a refund.

## Option 2: After Final Generation

If you proceeded with final generation and are not happy with your headshots, you can still request a full refund. Refund requirements:

-   **No downloads:** You have not downloaded any headshots in full resolution
-   **Time limit:** Less than 14 days have passed since your purchase

For full details, see our [Refund Policy](https://jobfoto.ch/legal/refund).

## How to Request a Refund

The easiest way to request a refund is through the refund form – reachable directly [here](https://jobfoto.ch/help/account/request-refund?support=request_refund) or via the Feedback tab on the right side of the screen (in the menu on mobile).

If you can't use the refund form, email us at [info@jobfoto.ch](mailto:info@jobfoto.ch) with the following:

-   Your full name
-   Your account email address
-   The profile or order in question
-   A brief explanation of why you're requesting a refund

We review refund requests within 14 days. Approval and processing depend on the payment provider used for your purchase.

## Refund Processing

Approved refunds are issued to your original payment method. Depending on your bank or payment provider, the amount may take 5-10 business days to appear in your account.

We cannot redirect refunds to alternative payment methods or accounts.